Shipping & Returns

At present, we ship to EUROPE and the UNITED KINGDOM.
Due to new import tariffs, we are unable to ship to the United States until further notice.

The countries that we ship to are:

• AUSTRIA
• BELGIUM
• BULGARIA
• CROATIA
• CZECH REPUBLIC
• DENMARK
• ESTONIA
• FINLAND
• FRANCE
• GERMANY
• HUNGARY
• IRELAND
• ITALY
• LATVIA
• LITHUANIA
• LUXEMBOURG
• MONACO
• NETHERLANDS
• POLAND
• PORTUGAL
• ROMANIA
• SLOVAKIA
• SLOVENIA
• SPAIN
• SWEDEN
• UK

In ITALY and PORTUGAL we ship only to the peninsula.

In SPAIN we ship to the peninsula and the Balearic Islands of Mallorca, Menorca and Ibiza.

If you don’t see your country in the list, you can buy Trout of this World on WOLF & BADGER, which offers worldwide delivery. Prices on the Wolf & Badger platform may vary due to taxes, duties and shipping costs.

Orders must be made to a property address and should include a telephone number. In the event that the recipient will not be at home on the day of delivery, the parcel can be delivered to a nearby UPS Access Point or FedEx pickup location to be picked up by the recipient later.

Shipping is FREE for orders above 200€ or £200. For orders below this amount, please see the costs by country below:

DUTIES & FEES

Deliveries to countries in Europe that are not part of the European Union may be subject to customs duties and carrier broker fees. These charges are imposed by local customs offices and the carrier respectively, and are not set or controlled by TROUT.

If your order does incur charges, you will be contacted by the carrier in advance of delivery with confirmation of the amount due and options to make the payment. If you refuse these charges, the parcel will be returned to TROUT.

In the event of a returned parcel due to non-payment of duties or fees, the charges will remain in effect and will be the responsibility of the customer. Both these charges and the shipping fees will be deducted from any refunds made for returned parcels.

We use UPS or FedEx for all of our delivery services. You will receive a confirmation email when your shipment is registered in the relevant carrier’s system, with the parcel tracking number and details on how to track your order.

TROUT aims to dispatch your order within 48 business hours after the payment has been processed, excluding weekends, public holidays or periodic shop closures.

This applies to articles in stock. If, for any reason, an item becomes unavailable after you have completed an order, we will contact you via email to resolve the matter.

Estimated delivery times after an order has been shipped are as follow:

These estimations are provided by our carriers and should be used as a guide only. Transit times can be subject to customs clearance and TROUT is not responsible for any delays caused by customs clearance processes or service disruptions that are out of TROUT’s control. We recommend that you use the tracking service provided to stay up to date with the progress of your delivery.

At present we do not offer an express delivery service.

Once your order has been dispatched you will receive an email with the carrier’s tracking number and details on how to track your package. You will receive email updates from the carrier regarding your delivery date, in some cases offering you the chance to modify the delivery date or location if you will not be at home.

PLEASE NOTE: For orders shipping with UPS, in order to make changes to your delivery you must create a UPSMyChoice account, which is free of charge. This will enable you to select an alternative delivery date or have your package delivered to a nearby UPS Access Point for pick up. If any customs duties are due, you can pay these electronically via your UPSMyChoice account. Email confirmation of any delivery modifications or payments will be sent to you directly from UPS.

We hope that you love your TROUT, but we understand that not every match is perfect. If you wish to request a return, you can do so within 14 calendar days from the date of receipt of your order. If you have received a damaged or faulty item, please contact us prior to arranging your return.

We do not permit exchanges at this time. If you would like a different product, you will need to return the original item and place a new order.

Please register your return by writing to us at returns@troutofthisworld.com.

Provide your order number, the article(s) that you wish to return, and the reason(s) for the return.

You bear the direct cost of returning the products.

We recommend that you use a tracked service with a reputed carrier, that you retain the proof of receipt, and that you insure the package as it remains your responsibility until we receive it.

We do not offer free returns as we want to encourage our customers to make thoughtful purchases and reduce carbon emissions generated by shipping.

The costs for a return are as follow:

Provided all items are returned to us according to the conditions above, we will process the refund within 3 business days of receipt of the package and send confirmation by email.

The refund—minus the return costs—will be processed with the same payment method used to place the order.

Shipping costs will be refunded together with the returned order amount.